Jeff Bezos’ Grand Vision
ReCode: Watch Jeff Bezos Lay Out His Grand Vision for Amazon’s Future Dominance in This 1999 Video:
On what would distinguish Amazon: “Exhaustive selection.”
On Bezos’s decision to walk away from a good job to start a business in Amazon that he thought would likely fail: “When you’re 80, you want to minimize the number of regrets you have in your life … I think a lot of people live their lives this way. Very few are nerdy and dorky enough to call it a ‘regret minimization framework,’ but that is what I came up with.”
On where to focus fear: “We should be afraid of our customers … they’re loyal to us right up to the second that someone offers them better service … and that has been our mantra. We’re trying very hard to be a customer-focused company and not a competitor-focused company.”
On the power of customer reviews: “It’s customers helping customers make purchasing decisions...
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